Alaine Crump

Examiner
DISC Type : cs

Senior Account Executive at Genesys

Charleston, South Carolina, United States

Overview

Alaine is a Senior Account Executive at Genesys with over 15 years of experience in enterprise technology sales. Specializing in AI-powered solutions, she helps clients in North and South Carolina modernize their customer engagement. She holds a BBA from the College of Charleston and an MBA from The Citadel.

Guided by a customer-first philosophy, Alaine is dedicated to helping others achieve their goals through trust and transparency. Her previous experience was focused on providing CRM, digital, and accounting technology to nonprofit organizations, reflecting a commitment to mission-driven work and fostering growth for her clients.

She was named a Top Quota Achiever and earned a spot in the 2015 Presidents Club.

Personality Overview

Tough To Convince

Process Oriented

Status Quo Seeker

They are quite aware of their needs and limitations, so they are unlikely to over-promise.  Being observant comes to them naturally. They are thorough and always follow a systematic approach.

Topics They Care About

AI in Customer Engagement
Her current role at Genesys is focused on showcasing how AI and automation can revolutionize client operations and enhance customer experiences.
Nonprofit Technology
Spent six years as a Strategic Account Executive at Blackbaud, selling CRM, digital, and accounting technology to nonprofit organizations.
Customer-First Philosophy
Believes in a transparent, honest approach to sales and is motivated by helping her customers succeed, even when it doesn't directly benefit her.

Media Appearances

Alaine has no verified media appearances

Work History

7-2017
Senior Account Executive at Genesys
5-2007 - 6-2017
Strategic Account Executive at Blackbaud

Education

Bachelor of Business Administration (BBA) from College of Charleston
Master of Business Administration (MBA) from The Citadel

More Information

Social Presence :

Prographics :

Exp : 18 Location : Charleston, South Carolina, United States Job Level : N/A Designation : Senior Account Executive at Genesys
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Insights For Selling To Alaine

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alaine is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Alaine

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Alaine move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Alaine take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Alaine

Personality Compatibility


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