Alan Chuang

Questioner
DISC Type : c

Chief Customer Officer at COZEVA - Applied Research Works, Inc

Irvine, California, United States

Overview

Alan Chuang is the Chief Customer Officer at Cozeva, a healthcare SaaS company, where he leads value-based care transformation. With over a decade of experience, he specializes in improving quality, risk adjustment, and cost-of-care. His strategic approach is informed by his Doctor of Pharmacy degree from the University of California, San Francisco.

He maintains strong ties to his alma mater, having served on the Board of Governors for the UCSF Pharmacy Alumni Association. This reflects a commitment to the pharmacy community and mentoring the next generation of professionals. He previously also served as an Assistant Clinical Professor at the UCSF School of Pharmacy.

He co-authored a research publication on patient adherence to the anticoagulant dabigatran in a real-world clinical setting.

Personality Overview

Cautious & Analytical

Price-Sensitive

Value Seeker

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They are more likely than others to negotiate on pricing and terms. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Value-Based Care
His entire career is focused on leading the transformation to value-based care models for payors, providers, and health systems to improve outcomes.
Healthcare SaaS
As CCO at Cozeva, he is an expert in using SaaS platforms to drive quality improvement, risk adjustment, and cost reduction in healthcare.
Pharmacy Advocacy
With a Doctor of Pharmacy and past service on the UCSF Pharmacy Alumni Association board, he is deeply invested in the pharmacy profession.

Media Appearances

Alan has no verified media appearances

Work History

3-2024
Chief Customer Officer at COZEVA - Applied Research Works, Inc
5-2023 - 3-2024
SVP, Customer Success at COZEVA - Applied Research Works, Inc
1-2021 - 5-2023
Director, Pharmacy Sales/Accounts & Market Experience at Blue Shield of California
9-2020 - 6-2023
Member on Board of Governors at UCSF Pharmacy Alumni Association
7-2018 - 1-2021
Senior Manager, Pharmacy Sales & Accounts at Blue Shield of California

Education

Doctor of Pharmacy (PharmD) from University of California, San Francisco
BS from UC San Diego

More Information

Social Presence :

Prographics :

Exp : 12 Location : Irvine, California, United States Job Level : Leadership Designation : Chief Customer Officer at COZEVA - Applied Research Works, Inc
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Insights For Selling To Alan

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Share as much information as possible regarding your product
  • Back up any claims with data and numbers

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alan is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Alan

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Alan move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Alan take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Alan

Personality Compatibility


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