Alejandro Jaque Balboa in

Alejandro Jaque Balboa

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Managing Director Chile at Factio Qualitas LatAm
📍 Santiago, Santiago Metropolitan Region, Chile

Alejandro is the Managing Director for Chile at Factio Qualitas LatAm, bringing over 10 years of purpose-driven experience from the pharmaceutical sector. He specializes in agile transformation, customer experience, and omnichannel strategy, previously leading LATAM-wide initiatives at Roche. He holds an MBA and a Scrum Master certification.

Outside of his professional role, Alejandro is a passionate advocate for public health awareness. He shares a personal annual tradition with his wife that powerfully underscores the importance of early cancer detection screenings, encouraging others to prioritize their health.

He once took on an internal project focused on customer experience that he grew into a pioneering team, making patient engagement as innovative as the science behind the medicine.

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Experience
16 Years
Current Role
Managing Director Chile
Job Level
Mid-senior
Location
Santiago, Santiago Metropolitan Region, Chile
Personality Overview

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Priorities

Topics Alejandro cares about

Customer Experience (CX)
He built a pioneering CX team at Roche from the ground up, aiming to make the patient and physician experience as innovative as the company's science.
Omnichannel Strategy
Architected and led cross-LATAM omnichannel strategies in the pharmaceutical industry to create seamless and resonant customer journeys across diverse markets.
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Career

Work history

11-2024
Managing Director Chile
Factio Qualitas LatAm
5-2023
LATAM Omnichannel Outcomes Lead
Roche
6-2022 - 5-2023
CX, Digital & DAI Chapter Lead & PO Engagement Model LATAM
Roche
11-2019 - 7-2022
Customer Experience Lead & PO Engagement Model LATAM
Roche
10-2019 - 8-2020
Lider Area Terapeutica Inmuno Oncology
Roche
In the press

Media appearances

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Education
2019 - 2019
Scrum Master
Kleer - Scrum Alliance
2013 - 2015
Master of Business Administration (MBA)
Universidad Andres Bello
2014 - 2014
Internship
Harvard T.H. Chan School of Public Health
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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