Gerente Executivo de Unidade de Negócio at Toscana - Contact Center (Crefisa)
📍 São Paulo, São Paulo, Brazil
Alessandro Rinaldi is a seasoned executive with nearly 35 years of experience in the banking sector, specializing in managing large-scale call centers for companies like Crefisa, Santander, and Atento. He holds an MBA from Centro Universitário FAM and is skilled in business strategy, sales, and commercial relationship management.
Outside of his extensive career in finance and contact center management, Alessandro is a professionally certified Sommelier through ABS SP. This passion involves active participation in various tastings and events related to the world of wine, showcasing a distinct interest in oenology.
Unique fact: Alessandro is a professionally certified Sommelier, a qualification that complements his long-standing career in the banking industry.
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Experience
32 Years
Current Role
Gerente Executivo de Unidade de Negócio
Location
São Paulo, São Paulo, Brazil
Personality Overview
How Alessandro shows up
ROI Driven
Thorough Evaluator
Rigorous & Demanding
They respond well to strong and respectful communication. They take a lot of pride in personal achievements. More than the product, they care about the impact of the product.
Priorities
Topics Alessandro cares about
Call Center Management
Has managed large, multi-site call centers for major financial institutions like Santander, Bradesco, and Crefisa for over two decades, focusing on quality and performance.
B2B Sales Strategy
His experience includes managing commercial sales of cash management products to corporate clients and supporting sales strategies for financial and educational services.
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Career
Work history
6-2022
Gerente Executivo de Unidade de Negócio
Toscana - Contact Center (Crefisa)
5-2016 - 3-2022
Gerente Executivo de Clientes
Atento Brasil
11-2008 - 9-2014
Gerente de Call Center
Fidelity Processadora e Serviços
6-2002 - 5-2008
Gerente de Call Center
Banco Santander (antigo Banco Real)
4-1995 - 5-2002
Gerente de Vendas de produtos de Cash Management
Banco Real (Santander), BankBoston e Unibanco (ex-Banco Nacional)
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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