Alex Russell in

Alex Russell

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Sr. Customer Success Manager (CSM), Data and Identity Security at IBM
📍 Canada

Alex Russell is a Senior Customer Success Manager at IBM, specializing in Data and Identity Security. With over 20 years of experience in IT systems, operations, and platform integration, he holds an Engineers Degree from the University of Bristol. Colleagues describe him as knowledgeable, effective, and skilled at delivering quality solutions under pressure.

Beyond his corporate role, Alex has demonstrated a commitment to community leadership, having served as the Secretary of The Board of Trustees for Calgary Unitarians. He shows a keen interest in the evolution of technology, particularly the impact of AI on software development frameworks and its broader implications.

Unique fact: Alex co-developed and is acknowledged in an official IBM publication for an MQSI File Adapter for QSAM files on z/OS.

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Experience
24 Years
Current Role
Sr. Customer Success Manager (CSM), Data and Identity Security
Job Level
Middle
Location
Canada
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Alex cares about

Data & Identity Security
His current role as a Sr. Customer Success Manager at IBM is focused on helping clients maximize their investment in data and identity security software.
Enterprise Integration
A core theme of his 20+ year career, with deep experience in ESB, platform management, and building interfaces. He has authored multiple technical publications on the topic.
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Career

Work history

1-2022
Sr. Customer Success Manager (CSM), Data and Identity Security
IBM
2-2020 - 1-2022
(Sr.) Manager, Data Technologies & Services
Federated Co-operatives Limited
6-2016 - 2-2020
Sr. Manager, ESB Integration
Federated Co-operatives Limited
5-2018 - 4-2020
Secretary of The Board of Trustees
Calgary Unitarians
6-2016 - 6-2016
Technical Consultant & SME (via Groundswell)
The Calgary Airport Authority
In the press

Media appearances

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Education
1994 - 1999
Engineer’s Degree
University of Bristol
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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