Alexandre Sousa in

Alexandre Sousa

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South America Cx Sales & After Sales Director at Stellantis
📍 Betim, Minas Gerais, Brazil

Alexandre is the South America Cx Sales & After Sales Director at Stellantis, leveraging an extensive background in manufacturing and quality since 1998. A certified Six Sigma Black Belt and an Electronic and Telecommunications Engineer from PUC Minas, he is focused on elevating the dealer networks performance and customer care.

He is passionate about developing people and building high-performance teams. He champions a hands-on approach, believing that to truly understand challenges and improve processes, one must be present on the front lines, whether on the factory floor or visiting dealerships to listen and learn directly from staff.

His Customer Care team recently won a Gold Medal at the Prêmio SMART CUSTOMER 2025 for an innovative AI-powered WhatsApp solution.

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Experience
28 Years
Current Role
South America Cx Sales & After Sales Director
Job Level
Mid-senior
Location
Betim, Minas Gerais, Brazil
Personality Overview

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Decision Approach
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Priorities

Topics Alexandre cares about

AI in Customer Care
His team developed an award-winning WhatsApp solution using generative AI to create a simple and powerful customer experience, a project he recently celebrated.
Dealer Network Development
He actively visits the Stellantis dealer network and leads programs like #InflueX to train and develop network influencers, focusing on improving service quality.
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Career

Work history

6-2024
South America Cx Sales & After Sales Director
Stellantis
7-2022 - 6-2024
South America Manufacturing & Outbound Quality Director - Vehicle & Propulsion Plants
Stellantis
1-2022 - 7-2022
South America Vehicle Programs & Ux Senior Manager
Stellantis
7-2019 - 2-2022
Vehicle Line Quality Manager
FCA Latam (Fiat Chrysler Automobiles)
10-2018 - 7-2019
Manufacturing Quality Process Manager
FCA Betim Plant
In the press

Media appearances

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Education
2011 - 2012
Pós Graduação em Gestão de Negócios
FIPECAFI / USP
1999 - 2006
Engenheiro Eletrônico e de Telecomunicações
PUC Minas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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