Allison Swaim in

Allison Swaim

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Director, North Central State and Local Government & Education at Microsoft
📍 Portland, Oregon, United States

Allison Swaim is a Director at Microsoft, where she leads teams focused on the digital transformation of state and local governments and educational institutions. With a background in customer success, she is described by colleagues as smart, passionate, and knowledgeable. She holds a Bachelor of Arts from Portland State University.

Beyond her career in technology, Allison has a demonstrated interest in global cultures and languages. This is highlighted by her studies in Modern Standard Arabic and the Lebanese Dialect at the Lebanese American University, which adds a unique dimension to her professional profile.

She was previously honored as a "Cultural Ambassador" by a former CEO for embodying company values.

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Experience
11 Years
Current Role
Director, North Central State and Local Government & Education
Job Level
Mid-senior
Location
Portland, Oregon, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Allison cares about

Public Sector Tech
Her entire recent career at Microsoft has been dedicated to helping state, local government, and education clients accelerate their digital transformation journeys.
Customer Success
She has a strong background in customer success, holding multiple leadership roles in the field before and during her time at Microsoft.
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Career

Work history

7-2025
Director, North Central State and Local Government & Education
Microsoft
7-2023 - 7-2025
Director, Pacific Northwest State and Local Government
Microsoft
12-2021 - 7-2023
Director, Customer Success
Microsoft
10-2020 - 12-2021
Senior Manager of Customer Success
Encompass Technologies
7-2019 - 10-2020
Manager of Customer Success
Orchestra Software (now Encompass)
In the press

Media appearances

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Education
Modern Standard Arabic and Lebanese Dialect
Lebanese American University
Bachelor of Arts (BA)
Portland State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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