Amitabh Mukherjee

Inquirer
DISC Type : cd

Customer Services And Business Consultant at Consultant

South Delhi, Delhi, India

Overview

Amitabh Mukherjee is a seasoned operations leader with over two decades of experience in customer care, client relations, and P&L management. A graduate of NIILM Center For Management Studies, he is described by colleagues as hardworking, polite, and intellectual, with deep expertise in grievance redressal and feedback analysis.

Based on his social media activity, Amitabh appears to be a family-oriented individual who values intergenerational respect and parental sacrifice. He also shows an interest in civic responsibility and community safety, publicly appreciating the efforts of local law enforcement.

A unique aspect of his career is a brief stint as a software developer before transitioning into business and customer operations.

Personality Overview

Upfront

Judgemental

ROI Conscious

They care equally about the product and its potential impact.  They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople.

Topics They Care About

Grievance Management
His roles, including Head of Operations, consistently focus on customer feedback, grievance redressal, and retention, which is a core part of his professional identity.
Startup Operations
In his current consulting role, he explicitly defines himself as a "Start-Up Specialist, " focusing on establishing customer service and retention functions for new ventures.
Client Relationship Building
A recurring theme throughout his career, from setting up corporate care at Timesjobs. com to complete ownership of client portfolios as an AVP.

Media Appearances

Amitabh has no verified media appearances

Work History

8-2017
Customer Services And Business Consultant at Consultant
Assistant Vice President at Radiate e - Services Pvt Ltd
1-2007 - 6-2015
Chief Manager @ Timesjobs.com (Times Internet Limited) at Times Internet
1-2007 - 11-2008
Assistant Manager at Times Internet
8-2006 - 12-2006
Assistant Team Leader - SL Desk (Service Level Desk) at HCL BPO

Education

1997 - 1999
Master of Business Administration - MBA from NIILM Center For Management Studies
ISC (XIIth Std) from Methodist High School

More Information

Social Presence :

Prographics :

Exp : 20 Location : South Delhi, Delhi, India Job Level : Senior Designation : Customer Services And Business Consultant at Consultant
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Insights For Selling To Amitabh

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Refer to testimonials from others in similar positions
  • Stress on the business value that your product offers

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t expect them to change their mind quickly if they say no once
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Amitabh is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Amitabh

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Amitabh move?

  • Their decision making speed is somewhere in the middle.
  • Can Amitabh take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Amitabh

Personality Compatibility


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