Ana Laura H.
Login to view DISC.Ana Laura H. is the Deputy Director of CX Innovation at HIR CASA, focusing on continuous improvement and customer experience. With a Masters in IT Management, her background includes process engineering for major financial institutions like BBVA. Colleagues describe her as creative, sincere, and a committed team player.
She is passionate about creating better experiences, viewing her work as "people working for people." Ana Laura actively participates in industry events to connect with other experts and stay current on the latest trends in customer and employee experience, technology, and customer-centricity.
She believes the challenge of creating better human experiences isnt simple but is fascinating.
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