Andrea Hernández in

Andrea Hernández

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Subgerente Experiencia clientes y Fidelizacion at UNO afp
📍 Chile

Andrea is a customer-focused leader, leveraging her background as a Commercial Engineer from Universidad Diego Portales to enhance the client lifecycle. She specializes in project management and business intelligence to improve customer experience, holding key roles at UNO afp and previously at CMR Falabella.

She values strong interpersonal relationships and adaptability, which she considers foundational to her personal and professional success. Her interests include innovative, customer-centric companies like The Walt Disney Company and Google, reflecting her professional passions.

She is deeply proud of her team at UNO afp for winning the National Award for Customer Satisfaction (PROCALIDAD) for the fourth time, a testament to her commitment to excellence.

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Experience
14 Years
Current Role
Subgerente Experiencia clientes y Fidelizacion
Location
Chile
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Andrea cares about

Customer Experience
Leads the management of the entire customer lifecycle and holds a diploma in Experience and Services, focusing on improving every point of contact.
Client Loyalty
As the head of customer loyalty ('Fidelizacion') at UNO afp, she is directly involved in strategies that have led to national customer satisfaction awards.
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Career

Work history

9-2023
Subgerente Experiencia clientes y Fidelizacion
UNO afp
12-2022 - 9-2023
Jefe de fidelización
UNO afp
4-2019 - 11-2022
Customer Success Manager
Luminux SpA
2016 - 7-2018
Subgerente Gestión de Clientes
CMR Falabella Chile
2014 - 2016
Jefe de Proyectos Canales
CMR Falabella Chile
In the press

Media appearances

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Education
2006 - 2011
Ingeniero Comercial
Universidad Diego Portales
Diplomado en Experiencia y Servicios
Universidad Adolfo Ibáñez
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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