Andrea Velandia Torres in

Andrea Velandia Torres

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Jefe de Experiencia de Cliente at Banco Agrario de Colombia
📍 Colombia

Andrea Velandia Torres is the Head of Customer Experience at Banco Agrario de Colombia. With a background as a Business Administrator and a specialist in Project Management from Universidad EAN, she has built her career around enhancing the client journey at companies like IZO and Telefónica Movistar.

She demonstrates a strong interest in the strategies of major multinational corporations, following leading firms in consulting and consumer goods like McKinsey & Company, Deloitte, Procter & Gamble, and Unilever. This suggests a passion for high-level business and brand management.

She firmly believes that perfecting the fundamental aspects of the customer journey is essential before any extra details can add value.

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Experience
19 Years
Current Role
Jefe de Experiencia de Cliente
Location
Colombia
Personality Overview

How Andrea shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Andrea cares about

Customer Experience
Her entire career and current role are focused on this. She emphasizes ensuring the basics of the client's journey are seamless and effective.
Project Management
Holds a specialist degree in Project Management from Universidad EAN, indicating a structured approach to her work in customer experience.
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Career

Work history

3-2025
Jefe de Experiencia de Cliente
Banco Agrario de Colombia
3-2022 - 3-2025
Profesional senior de Experiencia de Cliente
Banco Agrario de Colombia
8-2016 - 3-2022
Consultor
IZO
5-2005 - 11-2015
Profesional Primera Instancia
Telefónica Movistar Colombia
In the press

Media appearances

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Education
2014 - 2015
Especialista en Gerencia de Proyectos
Universidad EAN
1998 - 2002
Administrador de Empresas
Universidad Piloto de Colombia
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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