Andrew Crawley

Questioner
DISC Type : c

President at American Express Global Business Travel

London, England, United Kingdom

Overview

Andrew Crawley is the President of American Express Global Business Travel, with extensive C-suite experience across the travel sector, including CEO roles at IAG Loyalty and IAG Cargo, and CCO at British Airways. His expertise spans customer data, digital strategy, and loyalty programs. He is a graduate of Queen Mary University of London and Harvard Business School.

Outside of work, he is passionate about philanthropy, serving as a Trustee for the Quintessentially Foundation, which supports vulnerable young people in London. A recent interview revealed his personal interests include windsurfing and reading classics like "Heart of Darkness, " reflecting a blend of active and intellectual pursuits.

His first career job was as a teacher, an experience which he says showed him the importance of mentorship and collaboration.

Personality Overview

Value Seeker

Not Easily Convinced

Price-Sensitive

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Corporate Travel
As President of Amex GBT, he frequently speaks on the evolution of business travel, emphasizing its role in driving economic growth and the importance of in-person connections.
Aviation Sustainability
He has co-authored articles on decarbonization and highlights Amex GBT's partnership with Shell Aviation to increase the use of Sustainable Aviation Fuel (SAF).
Youth Charity
He is a Trustee for the Quintessentially Foundation and actively promotes its fundraising events to support vulnerable young people.

Media Appearances

Andrew Crawley - President, Amex GBT. Featured in American Express Global Business Travel

See Now

Work History

4-2020
President at American Express Global Business Travel
5-2017 - 4-2020
Chairman and Chief Executive Officer at IAG Loyalty
1-2016 - 5-2017
Chief Executive Officer at IAG Cargo
1-2011 - 12-2015
Chief Commercial Officer at British Airways
1-2009 - 12-2010
Director of Sales and Marketing at British Airways

Education

2013 - 2013
AMP 2013 from Harvard Business School
2008 - 2008
Exec Management Course from INSEAD

More Information

Social Presence :

Prographics :

Exp : 21 Location : London, England, United Kingdom Job Level : N/A Designation : President at American Express Global Business Travel
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Insights For Selling To Andrew

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Share as much information as possible regarding your product
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrew is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Andrew

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Andrew move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Andrew take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Andrew

Personality Compatibility


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