Andrew Irwin in

Andrew Irwin

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Vice President of Loan Servicing and Collections at Langley Federal Credit Union
📍 Newport News, Virginia, United States

Andrew is a strategic operations executive with over 20 years of experience turning complex financial strategies into executable plans. He specializes in building high-performance teams and has designed over 10 lending platforms. He holds a Bachelor of Arts from the University of Virginia.

His professional background includes extensive international experience, where he developed and implemented credit operations across a 14-country African banking franchise. This global perspective is complemented by a deep focus on the US financial sector, including major banks and credit unions.

Unique fact: Andrew has led teams ranging in size from 30 to 3,000 employees, instilling a culture of consistent excellence.

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Experience
37 Years
Current Role
Vice President of Loan Servicing and Collections
Job Level
Senior
Location
Newport News, Virginia, United States
Personality Overview

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Communication Style
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Priorities

Topics Andrew cares about

Operational Discipline
Applies operational disciplines to move companies from niche start-ups to organizations with sustainable growth trajectories.
Frictionless CX
Focuses on designing and redesigning product platforms and end-to-end processes that eliminate customer or client friction.
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Career

Work history

3-2023
Vice President of Loan Servicing and Collections
Langley Federal Credit Union
2-2016 - 6-2022
Chief Operating Officer
Microf
5-2010 - 1-2016
Head of Risk Shared Services and Head of Customer Contact Centers
Standard Bank Group
9-2007 - 5-2010
SVP - Student Lending and Checking Businesses
Bank of America
6-2003 - 8-2006
SVP - Student Lending Sales and Marketing
JP Morgan Chase
In the press

Media appearances

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Education
1983 - 1987
Bachelor of Arts - BA
University of Virginia
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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