Andrew Kunna in

Andrew Kunna

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Contact Center Strategy & Solutions at NexRep, LLC
📍 Appleton, Wisconsin, United States

Andrew is a specialist in Contact Center Strategy & Solutions at NexRep, dedicated to advancing customer experience through new technologies and processes. His expertise is built on a career in client development and sales with companies like Liveops and West Corporation. He studied Business at the University of Wisconsin-Fox Valley.

His current focus includes NexReps unique flexible staffing model, which expanded to South Africa in 2024.

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Experience
18 Years
Current Role
Contact Center Strategy & Solutions
Location
Appleton, Wisconsin, United States
Personality Overview

How Andrew shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Andrew cares about

AI in Contact Centers
He explores using AI for workforce planning to manage seasonal surges in sectors like healthcare and retail, ensuring centers are adequately staffed.
Flexible Staffing
He champions agile support models over rigid, traditional structures to better handle fluctuating customer volume and improve operational efficiency.
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Career

Work history

2-2022
Contact Center Strategy & Solutions
NexRep, LLC
11-2018 - 1-2022
Omnichannel Client Development & Solutions
Liveops, Inc.
12-2014 - 11-2018
Corporate Sales and Business Development - Revenue Generation Services
West Corporation
11-2013 - 12-2014
Regional Account Manager
Imperial Supplies
5-2009 - 11-2013
Sales Manager
West Corporation
In the press

Media appearances

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Education
2008 - 2010
Business
University of Wisconsin-Fox Valley
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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