Andrew Tolbert in

Andrew Tolbert

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📍 Birmingham, Alabama, United States

Andrew is a WFO Application Consultant at Five9, specializing in workforce optimization and speech analytics. His diverse background includes roles as a speech analyst, business trainer, and sales representative, leveraging deep experience in contact center technologies. He holds an Associates degree in Forensic Science and Technology from Wallace State Community College.

Based in the Birmingham, Alabama area, Andrew is a father with a strong creative side. Outside of his tech career, he is a passionate author and musician, balancing a highly analytical profession with artistic pursuits.

He has successfully blended a technical career in analytics and customer experience with his personal passions for writing and music.

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Location
Birmingham, Alabama, United States
Personality Overview

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Priorities

Topics Andrew cares about

Workforce Optimization
As a WFO Application Consultant at Five9, his work revolves around helping clients optimize their workforce and quality management processes.
Speech Analytics
He has over a decade of experience in the contact center industry, with a special focus on speech and desktop analytics from his time at Group Elite and DexYP.
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Career

Work history

No work historyWe do not have verified professional history for this person yet.
In the press

Media appearances

VEC Mini-Mic Interviews, Episode 2 - Andy Tolbert, “Data ...”. Featured in YouTube
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Education
2002 - 2004
Associate of Arts and Sciences (A.A.S.)
Wallace State Community College - Hanceville
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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