Andrey Ostashko in

Andrey Ostashko

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Head of Customer Experience and Success at AKITRA
📍 Sunnyvale, California, United States

Andrey Ostashko is the Head of Customer Experience and Success at AKITRA, specializing in security compliance automation (SOC2, HIPAA, ISO 27001) and building high-performing teams. Educated at Stanford University, colleagues describe him as detail-oriented, professional, and collaborative, with a focus on delivering enterprise-wide efficiencies and maximizing customer lifetime value.

He has a keen interest in emerging technologies, recently completing certifications in Agentic AI, Generative AI, and the MITRE ATT&CK Framework. He is an active member of the LinkedIn community, where he shares insights and celebrates professional milestones from his extensive career journey.

Unique fact: During his tenure at Accenture, he managed private cloud operations and technical accounts for major pharmaceutical clients like GSK, Merck, and Pfizer.

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Experience
17 Years
Current Role
Head of Customer Experience and Success
Job Level
Mid-senior
Location
Sunnyvale, California, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Andrey cares about

Security Compliance
Leads customer success for a compliance automation company and has deep expertise in frameworks like SOC2, HIPAA, and ISO 27001.
Customer Lifetime Value
His career is focused on maximizing customer value through strategic success plans, platform adoption, and account retention, as mentioned in his professional summary.
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Career

Work history

10-2023
Head of Customer Experience and Success
AKITRA
1-2020
Advisor
Self-employed
12-2014 - 8-2023
VP of Client Services (Customer Success, Technical Support, SaaS Ops, HIPAA Compliance Officer).
Bizmatics: A Harris Computer Company
9-2008 - 11-2014
Senior Manager- Cloud Operations, Technical Account Management, Application Support
Accenture
In the press

Media appearances

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Education
Master of Science (MS)
Saint Petersburg State Electrotechnical University "LETI"​
Information Resources Management
Stanford University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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