Annie Gao in

Annie Gao

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Principal Implementation Manager at Forter
📍 New York City Metropolitan Area, United States

Service-oriented professional with over eight years of experience in customer-facing roles, currently serving as a Principal Implementation Manager at Forter. She holds an MBA from Babsons F.W. Olin Graduate School of Business. Colleagues describe her as organized, knowledgeable, proactive, and a great communicator.

Her career path shows a strong connection to the hospitality and restaurant industries, having previously worked for Starwood Hotels and Bridg. Her interests also extend to major media companies like The Walt Disney Company and NBCUniversal.

During her MBA, she co-authored an award-winning case study on optimizing food donation delivery for a non-profit.

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Experience
12 Years
Current Role
Principal Implementation Manager
Job Level
Mid-senior
Location
New York City Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Annie cares about

Client Onboarding
Her experience focuses on developing onboarding protocols and meticulously guiding new clients to ensure they understand product capabilities and have a successful implementation.
E-commerce Fraud
Works at Forter, a leader in e-commerce fraud prevention, and has a professional interest in loyalty fraud solutions, particularly for the hotel and restaurant industries.
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Career

Work history

1-2020
Principal Implementation Manager
Forter
4-2018 - 12-2019
Solutions Engineer
Bridg
4-2018 - 12-2018
Client Success Manager (Bridg acquired Relevant in Apr 2018)
Bridg
3-2017 - 3-2018
Client Success Manager
Relevant Mobile
10-2013 - 11-2015
Revenue Management and Sales Reporting Systems Analyst, San Francisco Metro Market
Starwood Hotels & Resorts Worldwide, Inc.
In the press

Media appearances

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Education
Master of Business Administration (M.B.A.)
Babson F.W. Olin Graduate School of Business
Bachelor of Arts
Wellesley College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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