Annie Henderson

Energizer
DISC Type : I

Chief Customer Officer at Ava Community Energy

Oakland, California, United States

Overview

Annie Henderson is the Chief Customer Officer at Ava Community Energy, with deep expertise in clean energy program development and financing. She has a history of launching large-scale initiatives and is described by colleagues as a collaborative, analytical, and dedicated leader who takes initiative.

Outside of her professional roles, Annie is passionate about sustainability and is described as very "green-minded. " She has been involved in political organizing for over a decade, hosting events and supporting causes she believes in. Her interests include the University of California, Berkeley, and the University of Pennsylvania.

Unique fact: Annie developed and launched what was the largest solar hot water heating pilot program in the country.

Personality Overview

Big Picture Person

Full Of Energy

Believer

They are always positive and upbeat, so take their promises with a pinch of salt.  They are not always early adopters but can be pursuaded by leveraging strong relationships. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Clean Energy Adoption
Her career has focused on creating innovative financing and pilot programs to help homeowners and communities adopt renewable energy and sustainable practices.
Customer Engagement
As Chief Customer Officer, she leads strategy for customer experience and is focused on growing her team to serve new large-scale customers like data centers.
Team Leadership
Peers recognize her as a leader who cares about her team. She is actively involved in hiring and mentoring to build her organization's capabilities.

Media Appearances

Ava Community Energy Appoints Annie Henderson To Chief Customer Officer. Featured in Ava Community Energy (official website)

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Ava Community Energy Appoints Annie Henderson to Chief Customer Officer. Featured in PR Newswire

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Annie Henderson - Ava Community Energy. Featured in Ava Community Energy (official bio page)

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Work History

12-2023
Chief Customer Officer at Ava Community Energy
11-2017 - 12-2023
VP Marketing and Account Services at Ava Community Energy
6-2014 - 11-2017
VP of RPACE (Residential Property Assessed Clean Energy) Product Operations at Renew Financial
6-2009 - 6-2014
Program Director at Renew Financial
6-2007
Program Manager, SWH Pilot Program at California Center for Sustainable Energy

Education

Education details unavailable from University of Pennsylvania

More Information

Social Presence :

Prographics :

Exp : 21 Location : Oakland, California, United States Job Level : Leadership Designation : Chief Customer Officer at Ava Community Energy
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Insights For Selling To Annie

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Be friendly and entertaining in your conversation

DONT's

  • Avoid overloading them with too much detail
  • Don’t be too formal, focus on building comfort and trust
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Annie is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Annie

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Annie move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Annie take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Annie

Personality Compatibility


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