Anniely Corrêa CXAC (Cert) in

Anniely Corrêa CXAC (Cert)

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Diretora Acadêmica Regional Sudeste at Estácio
📍 Rio de Janeiro, Rio de Janeiro, Brazil

Anniely Corrêa is the Southeast Academic Director at Estácio, bringing 19 years of experience from the Education and Telecom sectors. A specialist in Customer Experience (CX), she focuses on transforming the student journey. Colleagues describe her as a dedicated, strategic, and human-centric leader.

Outside of her corporate role, Anniely is passionate about the power of education and emotional connections to transform lives. She proudly highlights being a mother to her daughter, Anna, as a core part of her identity.

She holds certifications in both Human Change Management (HCMBOK®) and UX Research, blending process strategy with user-centric design.

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Experience
15 Years
Current Role
Diretora Acadêmica Regional Sudeste
Location
Rio de Janeiro, Rio de Janeiro, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Anniely cares about

Customer Journey
Passionate about creating emotional connections, she has spent over six years leading CX transformations and managing metrics like NPS and CSAT in the education sector.
Educational Leadership
As Academic Director, she is dedicated to improving the quality of teaching and fostering passionate academic teams to transform students' lives.
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Career

Work history

8-2025
Diretora Acadêmica Regional Sudeste
Estácio
11-2020 - 8-2025
Diretora de Experiência do Cliente
YDUQS
9-2019 - 11-2020
Gerente de Experiência do Cliente
YDUQS
10-2018 - 9-2019
Gerente de Projetos
Estácio
8-2017 - 9-2018
Gerente de Sistemas de Gestão
Estácio
In the press

Media appearances

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Education
2022 - 2022
Professional Diploma in CX
The CX Academy
2020 - 2022
Global MBA Business
Ibmec
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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