Anniely Corrêa CXAC (Cert)

Activist
DISC Type : Cd

Diretora Acadêmica Regional Sudeste at Estácio

Rio de Janeiro, Rio de Janeiro, Brazil

Overview

Anniely Corrêa is the Southeast Academic Director at Estácio, bringing 19 years of experience from the Education and Telecom sectors. A specialist in Customer Experience (CX), she focuses on transforming the student journey. Colleagues describe her as a dedicated, strategic, and human-centric leader.

Outside of her corporate role, Anniely is passionate about the power of education and emotional connections to transform lives. She proudly highlights being a mother to her daughter, Anna, as a core part of her identity.

She holds certifications in both Human Change Management (HCMBOK®) and UX Research, blending process strategy with user-centric design.

Personality Overview

Logical And Quick

Observative

Value Conscious

They can be nudged to make faster decisions by offering what they value.  They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Topics They Care About

Customer Journey
Passionate about creating emotional connections, she has spent over six years leading CX transformations and managing metrics like NPS and CSAT in the education sector.
Educational Leadership
As Academic Director, she is dedicated to improving the quality of teaching and fostering passionate academic teams to transform students' lives.
Digital Transformation
She has led the transformation of digital customer service operations for distance learning (EAD), focusing on student retention and implementing customer-centric models.

Media Appearances

Anniely has no verified media appearances

Work History

8-2025
Diretora Acadêmica Regional Sudeste at Estácio
11-2020 - 8-2025
Diretora de Experiência do Cliente at YDUQS
9-2019 - 11-2020
Gerente de Experiência do Cliente at YDUQS
10-2018 - 9-2019
Gerente de Projetos at Estácio
8-2017 - 9-2018
Gerente de Sistemas de Gestão at Estácio

Education

2022 - 2022
Professional Diploma in CX from The CX Academy
2020 - 2022
Global MBA Business from Ibmec

More Information

Social Presence :

Prographics :

Exp : 15 Location : Rio de Janeiro, Rio de Janeiro, Brazil Job Level : N/A Designation : Diretora Acadêmica Regional Sudeste at Estácio
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Insights For Selling To Anniely

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Make sure that you you respond to any queries from them quickly
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Avoid repeating yourself or making generalizations
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Anniely is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Anniely

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Anniely move?

  • Their decision making speed is somewhere in the middle.
  • Can Anniely take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Anniely

Personality Compatibility


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