Antonio García Hernández in

Antonio García Hernández

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Senior Customer Success Manager at Formalize
📍 Spain

Antonio is a Senior Customer Success Manager at Formalize, specializing in helping businesses in the DACH market manage regulatory compliance. With certifications in Project Management (PMP, PMI-ACP), his career spans from technical support to leading customer success teams. Colleagues describe him as hardworking, dedicated, and a great team leader, skilled in translating client needs into tangible outcomes.

Outside of work, Antonio co-founded GenCS, a community initiative making Customer Success knowledge accessible to Spanish-speaking professionals globally. He leads the visual media and podcast production for the group. He is a native German speaker and is passionate about problem-solving and making technology accessible to everyone.

He has a hobby in sound engineering and audio production, and is using this skill to create a special non-profit project for the Customer Success community.

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Experience
2 Years
Current Role
Senior Customer Success Manager
Job Level
Middle
Location
Spain
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Antonio cares about

Customer Success
His entire career is focused on CS, with a headline emphasizing his drive for retention, adoption, and increasing customer lifetime value.
Regulatory Compliance
In his current role at Formalize, he partners with clients to ensure compliance with frameworks like DORA and GDPR using a SaaS platform.
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Career

Work history

6-2025
Senior Customer Success Manager
Formalize
9-2024
Co-founder & Visual Media Lead
GenCS - Customer Success en español
11-2024 - 6-2025
Project Manager
Deel
4-2023 - 10-2024
Head of Customer Success
Doofinder
In the press

Media appearances

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Education
Project Management Professional (PMP) - PMI
EDAP Business School
Agile Certified Practitioner (PMI-ACP)
EDAP Business School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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