Arjun Sithsabesan in

Arjun Sithsabesan

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Founder at HelloCSM.
📍 Chennai, Tamil Nadu, India

Arjun is a customer success professional specializing in the SaaS B2B sector, with a proven record of driving revenue growth and retention. Formerly with Freshworks, he has generated over $1M in ARR impact. He holds an MBA from Thiagarajar School of Management and is described by peers as genuine, supportive, and highly motivated.

Outside of his core roles, Arjun is passionate about building professional communities. He is the founder of HelloCSM, an initiative to connect and support customer success professionals. He actively mentors early-career individuals, offering guidance on job searching, interview preparation, and career development within the tech industry.

After being laid off, he still organized a professional meetup for his community, even when the venue canceled at the last minute.

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Experience
7 Years
Current Role
Founder
Job Level
Leadership
Location
Chennai, Tamil Nadu, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Arjun cares about

SaaS Revenue Growth
His experience is centered on protecting and growing revenue through structured retention programs, renewals, upsells, and cross-selling, with a stated impact of over $1M in ARR.
Customer Success
With over five years in the field and as the founder of HelloCSM, he is deeply invested in customer journey management, from lead generation to enterprise CS programs.
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Career

Work history

3-2025
Founder
HelloCSM.
5-2024 - 5-2026
Senior Customer Success Manager
Freshworks
2-2024
Member
Customer Success Collective
3-2022 - 5-2024
Account Manager
Freshworks
3-2020 - 2-2022
Freelance Consultant
Digital Sabesh
In the press

Media appearances

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Education
2018 - 2020
Master of Business Administration - MBA
Thiagarajar School of Management
2014 - 2018
Bachelor of Technology
Kalasalingam University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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