Aura C.

Inspirer
DISC Type : di

Customer Experiece Expert POS at Bold.co

Colombia

Overview

Aura C. is a Customer Experience Expert at Bold. co with a background in B2B service, sales, and logistics. She holds a degree in Industrial Engineering and a specialization in Business Administration. Colleagues describe her as proactive, attentive, and empathetic, with a strong ability to solve customer problems.

Personality Overview

Generous

Confident & Optimistic

Decisive

They measure a product on its merit but can be influenced by strong testimonials.  They usually prefer to drive the conversation. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

B2B Customer Experience
Her career is centered on enhancing the customer journey in B2B environments, holding multiple roles in customer service and experience.
Service Management
Utilizes management indicators and analytical skills to measure and improve customer service processes and outcomes.
Strategic Client Relations
Experienced in developing commercial strategies and fostering key relationships with B2B clients to meet business objectives.

Media Appearances

Aura has no verified media appearances

Work History

5-2025
Customer Experiece Expert POS at Bold.co
9-2022 - 5-2025
Asistente en Servicio al Cliente at Grupo Tigre
9-2020 - 8-2022
Analista Unidad de Servicio Cliente Sr at Grupo Tigre
7-2018 - 9-2020
Analista Administrativo de Ventas at Grupo Tigre
4-2018 - 7-2018
Analista de logística at Metalfenix

Education

3-2023 - 12-2023
Especialización de Administración de Negocios from Universidad de los Llanos
2-2013 - 10-2018
Licenciatura en Ingeniería Industrial from Universidad Autónoma Gabriel René Moreno

More Information

Social Presence :

Prographics :

Exp : 7 Location : Colombia Job Level : N/A Designation : Customer Experiece Expert POS at Bold.co
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Insights For Selling To Aura

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Look like someone who is on top of their game
  • Get them to a point where they are ready to bat for your product internally

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Aura is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Aura

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Aura move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Aura take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Aura

Personality Compatibility


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