Aura is an experienced administrator specializing in customer experience and success, focused on increasing client retention and loyalty. Educated at Fundación Universitaria Cafam, she uses tools like customer journey maps to lead strategic improvements. People who have worked with her describe her as proactive, committed, and passionate.
She is passionate about professional development within companies that foster a strong customer-centric culture. Aura follows major global corporations in entertainment and technology, such as The Walt Disney Company and Cisco, suggesting a keen interest in how large-scale brands manage their customer experience.
Aura holds specialized qualifications in Hotel Finance and Revenue Management, blending financial strategy with her customer experience expertise.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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