Aura Sandoval Sierra in

Aura Sandoval Sierra

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Lider de Customer Experience at Tuboleta Colombia
📍 Bogota, D.C., Capital District, Colombia

Aura is an experienced administrator specializing in customer experience and success, focused on increasing client retention and loyalty. Educated at Fundación Universitaria Cafam, she uses tools like customer journey maps to lead strategic improvements. People who have worked with her describe her as proactive, committed, and passionate.

She is passionate about professional development within companies that foster a strong customer-centric culture. Aura follows major global corporations in entertainment and technology, such as The Walt Disney Company and Cisco, suggesting a keen interest in how large-scale brands manage their customer experience.

Aura holds specialized qualifications in Hotel Finance and Revenue Management, blending financial strategy with her customer experience expertise.

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Experience
6 Years
Current Role
Lider de Customer Experience
Location
Bogota, D.C., Capital District, Colombia
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Aura cares about

Customer Journey Mapping
Her core responsibility involves leading strategies to improve company processes using customer journey maps and service blueprints.
Voice of the Customer (VoC)
Previously analyzed VoC data from NPS, CES, and CSAT to drive data-informed decisions for improving customer experience.
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Career

Work history

2-2023
Lider de Customer Experience
Tuboleta Colombia
9-2022 - 1-2023
Customer Experience Leader Latam
Manzana verde
5-2022 - 9-2022
Customer Experience Specialist
Hunty
10-2021 - 5-2022
Experience Analyst & L&D Lead
Ayenda Hoteles
5-2021 - 12-2021
Hotel Success Analyst
Ayenda Hoteles
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2019 - 2019
Principios de finanzas hoteleras
Universidad Externado de Colombia
2015 - 2019
Administradora turística y hotelera
Fundación Universitaria Cafam
2018 - 2018
Diplomado en Revenue Management
Fundación Universitaria Cafam
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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