Balasundram Saravanabavan in

Balasundram Saravanabavan

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AVAYA Orchestration Designer/IVR/JAVA Developer at AFLAC / Coforge
📍 Toronto, Ontario, Canada

An experienced developer specializing in contact center technologies like JAVA, GoLang, and Kubernetes. He has a history of building and managing IVR applications for the banking, insurance, and telecom industries. He holds a Bachelor of Science in Mathematics and Computer Science from The City University of New York.

He has demonstrated a talent for process improvement, having previously automated an entire audio audit process using JAVA and Microsoft Excel formulas.

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Experience
24 Years
Current Role
AVAYA Orchestration Designer/IVR/JAVA Developer
Location
Toronto, Ontario, Canada
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Balasundram cares about

Contact Center Tech
His entire career focuses on developing applications for contact centers using Java, Avaya, and Cisco platforms across various industries.
IVR Application Design
He has repeatedly designed, developed, and migrated Interactive Voice Response (IVR) applications and call flows for major companies like Ford and Liberty Mutual.
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Career

Work history

1-2023
AVAYA Orchestration Designer/IVR/JAVA Developer
AFLAC / Coforge
6-2021 - 10-2022
Cisco/IVR/Java Developer
Ford Credit North America
1-2020 - 6-2021
Avaya, JAVA, IVR Developer
Liberty Mutual/Waterfiled Technologies
10-2016 - 12-2017
IVR Developer
Bell/BBM
12-2015 - 10-2016
IVR Developer
BMO Financial Group
In the press

Media appearances

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Education
1994 - 1999
Bachelor of Science (B.S.)
The City University of New York
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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