Beatriz Tironi in

Beatriz Tironi

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Manager of Customer Experience at ISA Saúde
📍 São Bernardo do Campo, São Paulo, Brazil

Beatriz Tironi is a customer experience and operations leader with over eight years of experience, specializing in client-centric strategies and financial efficiency. Holding an MBA from FGV, her colleagues describe her as a natural leader, versatile, and committed to driving results.

She successfully reduced the average customer response time at ISA Saúde from 1 hour and 10 minutes to just 11 minutes.

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Experience
11 Years
Current Role
Manager of Customer Experience
Job Level
Middle
Location
São Bernardo do Campo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Beatriz cares about

Customer Experience Strategy
Her career is defined by building customer-centric strategies, demonstrated by boosting NPS from 56 to 80 and improving service ratings at multiple companies.
Operational Efficiency
Focuses on process mapping and continuous improvement to enhance financial efficiency and reduce non-compliance costs, as seen in her roles at ISA Saúde and FEMME.
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Career

Work history

2-2022
Manager of Customer Experience
ISA Saúde
10-2020 - 2-2022
Customer Experience Coordinator
ISA Saúde
4-2018 - 4-2020
Quality & Customer Experience Coordinator
FEMME - Laboratório da Mulher
2-2017 - 4-2018
Quality & Customer Experience Analyst
FEMME - Laboratório da Mulher
9-2015 - 2-2017
Laboratory Assistant (Internship)
Clínica Mãe - Reprodução Humana
In the press

Media appearances

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Education
2019 - 2021
Master of Business Administration - MBA
FGV - Fundação Getulio Vargas
2013 - 2016
Bacharelado
Universidade Metodista de São Paulo
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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