Beatriz Tironi

Activist
DISC Type : Cd

Manager of Customer Experience at ISA Saúde

São Bernardo do Campo, São Paulo, Brazil

Overview

Beatriz Tironi is a customer experience and operations leader with over eight years of experience, specializing in client-centric strategies and financial efficiency. Holding an MBA from FGV, her colleagues describe her as a natural leader, versatile, and committed to driving results.


She successfully reduced the average customer response time at ISA Saúde from 1 hour and 10 minutes to just 11 minutes.

Personality Overview

Value Conscious

Observative

Logical And Quick

They respond well to confident salespeople.  They don’t always try to control the conversation but neither do they like yielding it fully. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Experience Strategy
Her career is defined by building customer-centric strategies, demonstrated by boosting NPS from 56 to 80 and improving service ratings at multiple companies.
Operational Efficiency
Focuses on process mapping and continuous improvement to enhance financial efficiency and reduce non-compliance costs, as seen in her roles at ISA Saúde and FEMME.
Team Leadership
Passionate about building and developing teams, she has managed up to 16 people, created training programs, and is actively growing her current team.

Media Appearances

Beatriz has no verified media appearances

Work History

2-2022
Manager of Customer Experience at ISA Saúde
10-2020 - 2-2022
Customer Experience Coordinator at ISA Saúde
4-2018 - 4-2020
Quality & Customer Experience Coordinator at FEMME - Laboratório da Mulher
2-2017 - 4-2018
Quality & Customer Experience Analyst at FEMME - Laboratório da Mulher
9-2015 - 2-2017
Laboratory Assistant (Internship) at Clínica Mãe - Reprodução Humana

Education

2019 - 2021
Master of Business Administration - MBA from FGV - Fundação Getulio Vargas
2013 - 2016
Bacharelado from Universidade Metodista de São Paulo

More Information

Social Presence :

Prographics :

Exp : 11 Location : São Bernardo do Campo, São Paulo, Brazil Job Level : Middle Designation : Manager of Customer Experience at ISA Saúde
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Insights For Selling To Beatriz

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Refer to testimonials from others in similar positions
  • Highlight the competitive differentiation of your product

DONT's

  • Avoid repeating yourself or making generalizations
  • Don't try too hard to get friendly, let it happen with time
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Beatriz is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Beatriz

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Beatriz move?

  • Their decision making speed is somewhere in the middle.
  • Can Beatriz take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Beatriz

Personality Compatibility


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