Bertha Musoni MBA, MPH, PMP in

Bertha Musoni MBA, MPH, PMP

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Provider Resolution Director at Elevance Health
📍 Richmond, Virginia, United States

Bertha is a Provider Resolution Director at Elevance Health, bringing over 20 years of experience in the insurance industry. She is a certified Project Management Professional (PMP) with a Master of Public Health, specializing in operations management, process improvement, and leading professional teams.

Outside of work, she is a strong advocate for diversity and inclusion, encouraging others to be proud of their unique heritage. She is also passionate about personal development and productivity, actively taking courses on the habits of high performers.

She recently shared a program that provides life-saving rides, highlighting her passion for community well-being.

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Experience
21 Years
Current Role
Provider Resolution Director
Job Level
Mid-senior
Location
Richmond, Virginia, United States
Personality Overview

How Bertha shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Bertha cares about

Healthcare Operations
Leads teams dedicated to resolving complex issues and enhancing customer satisfaction in the insurance sector, with a focus on process improvement and efficiency.
Team Leadership
Manages and develops teams, focusing on performance management, emotional intelligence, and fostering a collaborative environment to achieve operational excellence.
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Career

Work history

8-2003
Provider Resolution Director
Elevance Health
12-2021 - 6-2022
Provider Resolution Director
Anthem, Inc.
12-2021 - 12-2021
Provider Resolution Direcor
Anthem, Inc.
10-2020 - 12-2021
Manager II Customer Care
Anthem, Inc.
10-2017 - 10-2020
Provider Service Manager
Anthem
In the press

Media appearances

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Education
Master of Public Health - MPH
Southern New Hampshire University
2015 - 2016
Master's degree
Ohio Dominican University
2018 - 2019
MPH candidate
The George Washington University- Milken Institute School of Public Health
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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