Bianca Perossi in

Bianca Perossi

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Head de relacionamento com o cliente at Shopper.com.br
📍 São Paulo, São Paulo, Brazil

As Head of Customer Relations at Shopper. com. br, Bianca leads teams focused on operational efficiency, CX, and anti-fraud. With a background in Business Administration, she excels at transforming data into decisions. Colleagues describe her as dedicated and contagiously positive, acting as a key link between service, product, and technology.

Bianca is deeply passionate about her companys mission, frequently sharing job opportunities and celebrating team achievements. Her professional journey and overcoming early career challenges appear to be a significant source of personal motivation and reflection for her.

She progressed from an intern to Head of Customer Relations within the same company, Shopper. com. br, showcasing remarkable growth and commitment.

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Experience
6 Years
Current Role
Head de relacionamento com o cliente
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Bianca shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Bianca cares about

Customer Experience
Leads customer relations with a focus on quality and anti-fraud. She holds certifications in innovative customer service and telephone support techniques.
Operational Efficiency
A key focus of her work is improving business metrics by optimizing CRM, building dashboards, and reducing average customer service time and rework.
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Career

Work history

5-2020
Head de relacionamento com o cliente
Shopper.com.br
7-2019 - 5-2020
Estagiária de vendas corporativas
Shopper.com.br
5-2019 - 7-2019
Growth Hacker
Shopper.com.br
2-2018 - 7-2018
Estagiária de marketing
midia.mobi
In the press

Media appearances

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Education
8-2025
Bacharelado em Administração
Faculdade Hub
2021 - 2022
Pós-graduação Lato Sensu
FGV - Fundação Getulio Vargas
2016 - 2020
Comunicação Social
Universidade Anhembi Morumbi
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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