Brenda Niem in

Brenda Niem

Login to view DISC.
Director, Insights & Operations (Core Experiences + AI) at Gusto
📍 San Francisco Bay Area, United States

Brenda is the Director of Insights & Operations at Gusto, where she operationalizes AI strategy. She previously spent over eight years at Salesforce, leading complex product and program initiatives. A Cornell University graduate, colleagues describe her as proactive, passionate, and a strategic thinker with an outstanding aptitude for meeting broad strategic objectives.

She successfully led the 0-to-1 launch of Agentforce Contact Center, bringing a voice-enabled product to market in a highly regulated environment in just 14 months.

Read the full overview →
Experience
21 Years
Current Role
Director, Insights & Operations (Core Experiences + AI)
Job Level
Mid-senior
Location
San Francisco Bay Area, United States
Personality Overview

How Brenda shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Brenda cares about

AI Strategy
Her current role at Gusto is focused on translating emerging AI capabilities into scalable, customer-facing solutions and operationalizing the company's AI strategy.
Bringing Products to Market
As a self-described "0→1 Builder," she has a track record of leading complex product launches from concept to delivery, such as the Agentforce Contact Center at Salesforce.
+5 more topics Login to view topics
Career

Work history

3-2026
Director, Insights & Operations (Core Experiences + AI)
Gusto
12-2024 - 3-2026
Director, Product Manager — Agentforce Contact Center
Salesforce
5-2019 - 12-2024
Director, Technical Program Management
Salesforce
3-2017 - 5-2019
Customer Success Director
Gladly, Inc.
1-2016 - 3-2017
Senior Program Manager, Financial Services Cloud and Technology Communications & Readiness
Salesforce
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
9-1997 - 5-2000
BS
Cornell University
9-1996 - 5-1997
Environmental Science
Barnard College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Gusto Employees

Explore more public profiles from related professionals.

LS
Lionel Sotomayor
Sr. Manager, Data Science and Analytics
Gusto
 Phi N.
Phi N.
Staff Machine Learning Engineer | Payments & Risk
Gusto
 Patrick Chao
Patrick Chao
Senior Software Engineering Manager, Access & Account Security
Gusto
SY
Shuruthy Yogarajah
Product Lead
Gusto

More profiles

Discover additional public profiles from our index.

Marte Kjelingtveit
Marte Kjelingtveit
Director | Business & Product Operations
BlackLine
 Phi N.
Phi N.
Staff Machine Learning Engineer | Payments & Risk
Gusto
LS
Lionel Sotomayor
Sr. Manager, Data Science and Analytics
Gusto
 Eric Zellner
Eric Zellner
Director, Product Management
BlackLine
Unlock the full playbookSee exactly how to sell to Brenda. Free, 10 seconds.