Brian Emerson is the GVP and GM of IT Operations Management & Observability at ServiceNow, with over 20 years of experience in the IT management space, including SaaS, Cloud, and DevOps technologies. He holds a BA from Santa Clara University and is described by colleagues as a great communicator who understands markets and customer needs.
Outside of work, Brian is passionate about rock climbing and resides in Colorado. He finds that the puzzle-solving, mental focus, and teamwork required in climbing are directly applicable to his professional life in building enterprise management solutions and delivering great software products that users enjoy.
He uniquely parallels the challenges of rock climbing with building great software, believing both require balancing short-term decisions with long-term goals.
Read the full overview →They care equally about the product and its potential impact. They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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