Brian Emerson in

Brian Emerson

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GVP and GM, IT Operations Management & Observability at ServiceNow
📍 Denver Metropolitan Area, United States

Brian Emerson is the GVP and GM of IT Operations Management & Observability at ServiceNow, with over 20 years of experience in the IT management space, including SaaS, Cloud, and DevOps technologies. He holds a BA from Santa Clara University and is described by colleagues as a great communicator who understands markets and customer needs.

Outside of work, Brian is passionate about rock climbing and resides in Colorado. He finds that the puzzle-solving, mental focus, and teamwork required in climbing are directly applicable to his professional life in building enterprise management solutions and delivering great software products that users enjoy.

He uniquely parallels the challenges of rock climbing with building great software, believing both require balancing short-term decisions with long-term goals.

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Experience
25 Years
Current Role
GVP and GM, IT Operations Management & Observability
Job Level
Senior
Location
Denver Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Brian cares about

AI in Enterprise IT
Focuses on integrating AI-driven observability and creating unified, agent-to-agent experiences to enhance IT automation and customer experience at scale.
IT Ops & Observability
As a GM and GVP at ServiceNow, he leads the strategy for IT Operations Management, aiming to break down data silos and unify insights from multiple vendors.
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Career

Work history

2-2024
GVP and GM, IT Operations Management & Observability
ServiceNow
6-2022 - 3-2024
GM and Vice President, ITOM Business
ServiceNow
6-2019 - 6-2022
VP of Products, IT Operations Management
ServiceNow
4-2017 - 6-2019
Head of Product, IT Operations Management
ServiceNow
2-2010 - 3-2017
Senior Director of Product Management & Marketing
BMC Software
In the press

Media appearances

Contributors – Brian Emerson - ServiceNow Blog. Featured in ServiceNow Blog
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Brian Emerson - GVP and GM, IT Operations Management & Observability – The Org. Featured in The Org
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Education
BA
Santa Clara University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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