Brian Smith

Energizer
DISC Type : I

Chief Strategy & Growth Officer at Ngala

Connolly, Western Australia, Australia

Overview

Brian Smith is the Chief Strategy & Growth Officer at Ngala, bringing nearly two decades of leadership in Western Australias health and community services sector. A Curtin University graduate, he specializes in strategy, business development, and change management, and leads Ngalas marketing, fundraising, and quality improvement functions.

Brian is deeply committed to community welfare and social impact. He is passionate about ensuring families can access vital parenting support services, especially amidst rising living costs, and actively champions fundraising efforts to support those who cannot afford private health insurance.

He has guided and supported a range of iconic West Australian community service organisations including Ngala, Activ Foundation, and HBF.

Personality Overview

Informal

Big Picture Person

Imaginative

They are really good at seeing what the long-term impacts of their decisions could be.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Strategic Growth
His role focuses on strategy, business development, and creating new service models and commercial initiatives to drive income for his organization.
Community Health
Has over a decade of senior management experience in the health and community services sector, working with organizations like Ngala and Medicare Locals.
Family Wellbeing
Advocates for the importance of parent-child relationships and ensuring families can access parenting services regardless of their financial situation.

Media Appearances

Parenting with Ngala - Apple Podcasts. Featured in Apple Podcasts

See Now

Work History

7-2025
Chief Strategy & Growth Officer at Ngala
12-2021 - 6-2025
Head of Strategy & Impact / Head of Business Enhancement at Ngala
3-2018 - 12-2021
Executive Manager Strategy & Business Development at Ngala
1-2017 - 2-2018
General Manager Customer Engagement at Activ Foundation
10-2012 - 2-2017
Executive Manager - Business Development at Perth South Coastal Medicare Local

Education

1999 - 2002
Bachelor of Commerce (B.Com.) from Curtin University

More Information

Social Presence :

Prographics :

Exp : 22 Location : Connolly, Western Australia, Australia Job Level : Leadership Designation : Chief Strategy & Growth Officer at Ngala
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Insights For Selling To Brian

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Share some stories about how you you have helped people in similar positions succeed
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid overloading them with too much detail
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brian is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Brian

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Brian move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Brian take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Brian

Personality Compatibility


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