Brittney Decker in

Brittney Decker

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VP, Customer Service Operations at Cover Whale
📍 Greater Tampa Bay Area, United States

Brittney is the VP of Customer Service Operations at Cover Whale, with over 15 years of experience in personal and commercial insurance. She specializes in leveraging technology within the InsurTech space to optimize workflows and enhance service delivery for the commercial trucking industry. She holds a Transportation Risk Specialist certification.

She is passionate about building systems that keep commercial truckers insured, safe, and moving.

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Experience
14 Years
Current Role
VP, Customer Service Operations
Job Level
Senior
Location
Greater Tampa Bay Area, United States
Personality Overview

How Brittney shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Brittney cares about

InsurTech Solutions
Her career is centered on the InsurTech space, with a focus on implementing tech-driven solutions for efficiency and improved service delivery in insurance.
Commercial Trucking
Her role and expertise are dedicated to the commercial trucking insurance sector, underscored by her Transportation Risk Specialist certification.
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Career

Work history

5-2025
VP, Customer Service Operations
Cover Whale
3-2024 - 5-2025
Director of Customer Operations
Cover Whale
3-2023 - 4-2024
Manager, Agent & Driver Services
Cover Whale
8-2022 - 3-2023
Manager, Customer Retention
Cover Whale
11-2016 - 8-2022
Claims Operations Manager
USAA
In the press

Media appearances

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Education
2017 - 2019
Master of Business Administration - MBA
Saint Leo University
2008 - 2012
Bachelor of Arts - BA
University of Central Florida
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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