Bruce Maxwell in

Bruce Maxwell

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Managing Director at MSI Management and Consulting Services
📍 Greater Phoenix Area, United States

Bruce Maxwell is a Contact Center Executive with over 25 years of experience designing and leading best-in-class operations, both domestically and internationally. He holds an MBA from the University of Arizona. Colleagues describe him as an outstanding, incredible, and trusted leader known for operational excellence.

Outside of work, Bruce has a significant international background, having taken a two-year hiatus from his studies for a missionary assignment in Northwestern Argentina. He also follows publications such as the Harvard Business Review for business insights.

Unique fact: Bruce once paused his university education for two years to serve as a missionary in Northwestern Argentina.

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Experience
40 Years
Current Role
Managing Director
Job Level
Mid-senior
Location
Greater Phoenix Area, United States
Personality Overview

How Bruce shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Bruce cares about

Customer Experience (CX)
His professional focus is on building and leading customer experience operations, with his firm launching services to enhance customer acquisition and retention for clients.
Team Leadership
Multiple recommendations praise his exceptional ability to build strong teams and mentor individuals, highlighting it as a core strength.
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Career

Work history

1-2019
Managing Director
MSI Management and Consulting Services
1-2021
Managing Director
MSI LatinAmerica
7-2021
General Manager
MSI Logistics
1-2022
Chief Sales Advisor
Datanitiv
7-2019 - 4-2022
Senior Consultant
PPT Solutions, LLC
In the press

Media appearances

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Education
2002 - 2004
MBA
University of Arizona - Eller College of Management
1987 - 1991
BS
Wilkes University
1984 - 1987
Education details unavailable
University of Arizona, Eller College of Management
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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