Carlos Iacono in

Carlos Iacono

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CXO - Chief Experience Officer at Swiss Medical Group
📍 Argentina

Carlos Iacono is the Chief Experience Officer at Swiss Medical Group, with extensive experience designing B2C and B2B customer experience strategies. He is also the Academic Leader for the postgraduate CX program at Universidad del CEMA and holds a postgraduate degree in Digital Business.

Outside of his professional and academic roles, Carlos has a keen interest in the arts and sports. This blend of creative and dynamic pursuits complements his innovative approach to customer experience and business strategy.

His work developing a customer experience program was recognized with a PAMOIC award for Best Internal Operation.

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Experience
7 Years
Current Role
CXO - Chief Experience Officer
Job Level
Leadership
Location
Argentina
Personality Overview

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Priorities

Topics Carlos cares about

Customer Experience Strategy
As a CXO and academic leader in the field, his entire career is dedicated to designing and implementing CX strategies across various industries.
CX in Healthcare
In his current role at Swiss Medical Group, he is focused on enhancing the patient experience through new facilities and a blend of technology and human-centered care.
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Career

Work history

8-2023
CXO - Chief Experience Officer
Swiss Medical Group
4-2022 - 12-2024
Profesor
Coderhouse
9-2021 - 8-2023
Global Customer Experience Manager
Tiendamia
9-2019 - 9-2021
Experience Design Sr Manager - Estrategia CS
Despegar
4-2019 - 9-2019
Customer Relationship Manager - Estrategia Customer Service
Despegar
In the press

Media appearances

Carlos Iacono - Chief Experience Officer at Swiss Medical Group. Featured in TheOrg.com
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Education
PDG - Desarrollo Gerencial - Escuela de negocios UCA
Pontificia Universidad Católica Argentina 'Santa María de los Buenos Aires'​
PND - Posgrado en Negocios Digitales
Universidad del CEMA
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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