Carlos Muñoz in

Carlos Muñoz

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Senior Director of Solutions Consulting, Americas at Avaya
📍 Greater Richmond Region, United States

Carlos is a senior go-to-market and revenue leader with over 15 years of experience scaling enterprise technology organizations. At Avaya, he leads the Solutions Consulting organization for the Americas, focusing on AI-driven customer experience modernization. Colleagues describe him as a strategic, empathetic, and exceptional leader.

He authored a multi-part series detailing a blueprint for enterprises on technology modernization, from strategy to execution.

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Experience
26 Years
Current Role
Senior Director of Solutions Consulting, Americas
Job Level
Senior
Location
Greater Richmond Region, United States
Personality Overview

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Priorities

Topics Carlos cares about

AI-Driven CX
His current role at Avaya focuses on accelerating the market expansion of AI-driven CX modernization for enterprise customers.
GTM Strategy
Advises enterprise software organizations on go-to-market strategy, sales enablement, and transforming revenue execution.
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Career

Work history

4-2026
Senior Director of Solutions Consulting, Americas
Avaya
9-2025 - 5-2026
Director Advisory Services
UPSTACK
2-2025
Principal Advisor | GTM Strategy, Sales Enablement & WEM
Desert and Dominion Insights
11-2023 - 6-2025
Senior Director, Sales and Business Development
Aspect Software
11-2022 - 11-2023
Senior Director of Solutions Consulting, Americas
Aspect Software
In the press

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Behavioral profile

DISC profile (public)

DISC behavioral profile

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