Carlos Roberto Ando (Elvis)
Login to view DISC.Carlos is a LATAM Solutions Architect at Genesys, specializing in the future of customer experience through AI. His background includes a degree in Computer Science from the prestigious Instituto Tecnológico de Aeronáutica (ITA) and a postgraduate degree from FGV, providing a strong technical and business foundation for his role.
He is passionate about the intersection of technology and human connection, emphasizing trust and empathy in customer interactions. Carlos actively shares insights on AI, CX, and social engagement, advocating for his companys latest innovations.
Unique fact: His education at ITA, one of Brazils top engineering institutes founded by the Air Force, gives him a distinguished and rigorous academic background.
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