Carmen Mach-Fell, MPA, M.A., CMM III in

Carmen Mach-Fell, MPA, M.A., CMM III

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Manager, Customer Experience & Branding at Town of Milton
📍 Canada

Carmen Mach-Fell is a municipal government professional with over 17 years of experience, currently serving as the Manager of Customer Experience & Branding at the Town of Milton. She holds a Master of Public Administration from the University of York and is a Certified Municipal Manager (CMM III), specializing in customer service excellence.

Outside of her government career, Carmen is a passionate and certified Yoga and Pilates Instructor. This interest in wellness is highlighted by her RYT200 certification and her experience teaching at various yoga studios, demonstrating a commitment to mindful practices alongside her professional role.

She uniquely combines a fast-paced career in public administration with the disciplined and mindful practice of a registered yoga teacher.

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Experience
20 Years
Current Role
Manager, Customer Experience & Branding
Job Level
Middle
Location
Canada
Personality Overview

How Carmen shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Carmen cares about

Customer Experience
Her current role is dedicated to this field. She has launched customer service standards and collaborates with IT to build digital tools to enhance the customer journey.
Service Excellence
Celebrates her team's dedication to service excellence during Customer Service Week and emphasizes a strong commitment to high standards in her professional summary.
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Career

Work history

4-2026
Manager, Customer Experience & Branding
Town of Milton
8-2024 - 4-2026
Manager, Service London Operations
City of London, Canada
9-2021
Yoga & Pilates Instructor
The Yogashala
7-2021 - 8-2024
Supervisor of Service Cambridge
City of Cambridge Ontario
10-2019 - 10-2020
Yoga Instructor
Shunyata Yoga Milton
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
10-2019 - 10-2021
Master's degree
University of York
Master's Degree
Athabasca University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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