Carole Kingsbury

Commander
DISC Type : D

Chief Technology Officer at C&C Group

Bedford, England, United Kingdom

Overview

Carole is the Chief Technology Officer at C&C Group, with extensive experience leading technology strategy for major retail brands like Ted Baker and Dixons Carphone. She specializes in aligning technology with business vision, driving growth, and enhancing customer experience. She holds an MA from The University of Edinburgh and a CITP certification.

Outside of her technology leadership roles, Carole has a keen interest in the evolution of retail and enjoys good beer, citing Orinoco stout as a particular favorite. She is a vocal advocate for supporting women in the tech industry and enjoys tackling complex challenges, finding the constantly changing landscape engaging.

She has been recognized as one of the Top 100 Retail Technology Influencers.

Personality Overview

Strong-Willed

Risk-Taker

Very Quick

They like to stay in control of the negotiation or defining of the terms.  They put a lot of effort into ensuring personal success. They do not care very much about building rapport or relationships.

Topics They Care About

Retail Technology
Her entire career is focused on technology in retail. She is also a judge for the 2024 and 2025 Retail Technology Innovation Hub Awards.
Change Management
Speaks publicly about managing technological change, emphasizing a people-first approach and working jointly with business units to implement small, manageable steps.
Customer Experience
Her professional summary highlights a focus on using technology to enhance the customer experience across all channels to drive growth and brand recognition.

Media Appearances

C&C Group CTO Carole Kingsbury adds expertise to 2024 RTIH Innovation Awards judging panel. Featured in Retail Tech Innovation Hub

See Now

Work History

5-2024
Chief Technology Officer at C&C Group
12-2022 - 7-2023
Technology Director at Ted Baker
8-2020 - 12-2022
Head of Business Solutions at Ted Baker
4-2019 - 8-2020
Head of Project Delivery at Ted Baker
11-2015 - 4-2019
Commercial Systems Transformation Programme Manager at Dixons Carphone

Education

1990 - 1994
MA (Hons) English Literature from The University of Edinburgh
1988 - 1990
Education details unavailable from Rugby School

More Information

Social Presence :

Prographics :

Exp : 27 Location : Bedford, England, United Kingdom Job Level : Leadership Designation : Chief Technology Officer at C&C Group
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Insights For Selling To Carole

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Hold your ground without indulging in one-upmanship
  • Speak about competitive differentiation that your product offers

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carole is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Carole

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Carole move?

  • If convinced, they can reach decisions quite fast.
  • Can Carole take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Carole

Personality Compatibility


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