Carolina Peña Díaz in

Carolina Peña Díaz

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Jefa Contact Center at Blue Express S.A.
📍 Chile

Carolina Peña Díaz is a Commercial Engineer with extensive experience leading service and operations transformations in sectors like logistics and telecommunications. She excels at optimizing digital, high-volume environments using platforms like Salesforce and HubSpot, and has led teams of up to 200 people. She holds a diploma in Logistics Management from the Universidad de Chile.

Passionate about innovation, Carolina focuses on designing strategic solutions to elevate the customer experience. She is an internationally certified coach, dedicated to developing high-performance teams and fostering cultural change through new, collaborative work methods.

Unique fact: Carolina is an internationally certified Integral Coach with a specialization in neurolinguistic programming (NLP).

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Experience
20 Years
Current Role
Jefa Contact Center
Location
Chile
Personality Overview

How Carolina shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Carolina cares about

Customer Experience
Her career focus is on elevating the customer experience by transforming service and operations areas.
Operational Efficiency
She has a proven track record of implementing continuous improvement processes to drastically reduce response times and increase satisfaction.
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Career

Work history

10-2020
Jefa Contact Center
Blue Express S.A.
12-2018 - 4-2020
Jefa de ventas
Talentis Chile
7-2017 - 11-2018
Jefa de operaciones
Del Jardin
2-2014 - 11-2017
Jefa Contact Center
Enjoy S.A.
3-2009 - 8-2013
Jefa Call Center
Atento
In the press

Media appearances

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Education
Diplomado en Dirección Logística
FEN UCHILE
2004 - 2005
Diplomado Estrategias de Supervisión
Universidad Adolfo Ibáñez
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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