Carrie Spooner in

Carrie Spooner

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Senior Vice President of Revenue Optimization and CRM at Rio Hotel & Casino Las Vegas
📍 Las Vegas, Nevada, United States

Carrie Spooner is the Senior Vice President of Revenue Optimization and CRM at the Rio Hotel & Casino. With broad experience in business intelligence and gaming consulting, she focuses on aligning technology deployment with core business strategy to enhance customer relations and drive revenue growth.

Carrie has a distinct focus on identifying and resolving friction points within the guest journey. She is a proponent of utilizing advanced tools, such as AI agents, to create a more seamless and positive customer experience in the hospitality sector.

She advocates for using AI not as an add-on, but as a fundamental tool to rethink and improve hotel operations.

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Experience
15 Years
Current Role
Senior Vice President of Revenue Optimization and CRM
Job Level
Leadership
Location
Las Vegas, Nevada, United States
Personality Overview

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Priorities

Topics Carrie cares about

AI in Hospitality
She stresses using AI agents to resolve friction points in the guest journey, aligning technology with overall business strategy.
Guest Journey
Her professional focus involves identifying and resolving "friction points" for customers to improve their overall experience.
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Career

Work history

5-2023
Senior Vice President of Revenue Optimization and CRM
Rio Hotel & Casino Las Vegas
The Cosmopolitan of Las Vegas
11 yrs 8 mos
8-2009 - 9-2012
Corporate Director of Database Marketing
American Casinos and Entertainment Properties
9-2005 - 8-2009
Senior Business Analyst
IGT
8-2003 - 9-2005
Consultant
VENTURE CATALYST, INC
In the press

Media appearances

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Education
1997 - 1999
Masters Degree
Boston College
1997
Bachelors Degree
University of Virginia
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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