Carrie Toth in

Carrie Toth

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Board Member at College Possible
📍 Greater Milwaukee, United States

Carrie Toth is the Vice President of Customer Experience at Generac Power Systems, where she leads a team of over 300. With more than 20 years of experience, she specializes in customer service, data-driven marketing, and implementing global CRM systems. She holds a B. S. in Marketing and Sales Management from The University of Akron.

Outside of her corporate role, Carrie is deeply committed to community service. She serves as a Board Member for College Possible, a non-profit organization dedicated to helping students from diverse backgrounds access and succeed in higher education. This reflects a strong passion for educational equity and youth mentorship.

Interesting fact: Carrie led the implementation of a generative AI tool at Generac to empower technical support agents and enhance the consumer experience.

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Experience
11 Years
Current Role
Board Member
Job Level
Senior
Location
Greater Milwaukee, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Carrie cares about

Customer Experience
Leads the global customer experience at Generac, focusing on high-quality service, self-service solutions, and managing a large contact center team.
Service Innovation
Drives the adoption of new technologies, including CRMs, chatbots, and generative AI, to improve customer service operations and efficiency.
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Career

Work history

10-2025
Board Member
College Possible
9-2025
Advisory Board Member
UWEBC (University of Wisconsin E-Business Consortium)
6-2022
Vice President Customer Experience
Generac Power Systems
5-2018 - 6-2022
Senior Director Customer Quality Operations
Brady Corporation
12-2014 - 5-2018
Vice President of Customer Satisfaction, Global Life Sciences
Pall Corporation
In the press

Media appearances

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Education
B.S. Marketing & Sales Management
The University of Akron
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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