Cassem Chebbani
Questioner · DISC type cCassem Chebbani is a senior technical leader with 15 years of experience in the SaaS industry, currently serving as the Senior Director of Technical Support at Aidoc. He specializes in building and leading high-performing teams to support Fortune 500 companies. People who have worked with him describe him as analytical, reliable, and trustworthy.
Based in the Boston area, Cassem is an alumnus of Worcester State University and later earned a Masters degree from Champlain College. He has a passion for building world-class SaaS support organizations and leveraging technology to enhance customer experiences.
He recently spoke at the Customer Success Collectives summit in Boston, sharing his teams journey and successes in implementing AI within customer support operations.
Read the full overview →How Cassem shows up
They prefer to analyze every situation thoroughly. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.
Topics Cassem cares about
Work history
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DISC profile (public)
Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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