Catherine Marston
Inspirer · DISC type idCatherine is the Head of CRM at Trainline, where she has progressed through several roles focused on customer engagement and growth. With a background managing global CRM for Eurostar, she has deep expertise in developing data-driven strategies. Colleagues describe her as an inspiring leader with a great customer service ethic.
Catherine is passionate about sustainability and community-driven initiatives. She actively uses and promotes platforms like Olio that facilitate sharing among neighbors to reduce waste. She appreciates simple, real-world concepts like holiday sharing cabins that encourage recycling and reuse, reflecting a commitment to environmental consciousness.
She is excited by using technology and data to make customers feel good about their choices, such as showing them their personalized CO2 savings.
Read the full overview →How Catherine shows up
They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something. They measure a product on its merit but can be influenced by strong testimonials.
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Influence (I)
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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