Celso Tonet
Evaluator · DISC type CsdCelso Tonet is the Customer Experience Director at Claro Brasil, leveraging over 25 years of telecom industry experience to make the company more customer-centric. He holds a Masters degree in Business Administration with a focus on Organizational Behavior and is recognized as a leader in CX transformation.
Described by colleagues as a focused, dedicated, and pleasant professional, Celso is considered a family man with great emotional balance. He believes that a passion for observing people and understanding their needs is the secret to a successful career in customer experience, a principle he applied when running his own consultancy.
He was named one of the 20 most inspiring leaders in the 30-year history of the respected industry publication, Consumidor Moderno.
Read the full overview →How Celso shows up
They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical
Topics Celso cares about
Work history
Media appearances
DISC profile (public)
Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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