Charlotte Barrs-James in

Charlotte Barrs-James

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Chief Operating Officer at True Partnership
📍 London, England, United Kingdom

Charlotte Barrs-James is a COO at True Partnership, specializing in scaling global operations across SaaS and Professional Services and driving business transformation. She excels at translating strategy into measurable operational success and enhancing customer experiences.

She is passionate about fostering a culture of innovation and collaboration. Charlotte was recognized as one of Agency Hackers Operations Leaders Top 50.

Interesting fact: Charlotte holds a 2.1 degree from Durham University.

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Experience
17 Years
Current Role
Chief Operating Officer
Job Level
Leadership
Location
London, England, United Kingdom
Personality Overview

How Charlotte shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Charlotte cares about

Operational Excellence
Charlotte's career is marked by restructuring businesses to drive operational excellence, improve workflows, and ensure smoother customer journeys.
Business Transformation
She has consistently led global operations and transformation for growing businesses, focusing on scaling teams and improving efficiency.
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Career

Work history

9-2026
Chief Operating Officer
True Partnership
5-2024 - 9-2026
Global Head of Operations and Change
Thorogood
11-2023 - 5-2024
Full-time parenting
Career Break
1-2022 - 11-2023
Chief Operating Officer
THE CLIENT RELATIONSHIP CONSULTANCY GROUP
12-2018 - 1-2022
Director Of Operations
THE CLIENT RELATIONSHIP CONSULTANCY GROUP
In the press

Media appearances

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Education
2.1
Durham University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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Caroline Pady
Founder & Managing Partner
True Partnership

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