Chris Hardy

Pioneer
DISC Type : ids

Vice President of Customer Success at Litmos

Townsend, Massachusetts, United States

Overview

Chris Hardy is a driven leader with over 20 years in high-tech security and SaaS, currently serving as the Vice President of Customer Success at Litmos. He specializes in building and scaling global customer success teams, with a focus on renewals, retention, and implementing data-driven health scoring. People often describe him as a true customer advocate, empathetic, and a hands-on problem solver.

Personality Overview

Dynamic But Sincere

Driven But Considerate

Decisive But Friendly

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

Customer Retention
His career is centered on owning global ARR, renewal, and retention plans, with a focus on mitigating churn.
CSM Playbooks
He has a history of developing and implementing strong, customer-facing playbooks to standardize and scale customer success organizations.
Family & Community
He publicly shares proud moments about his daughter's career and promotes charitable events like the Relay for Life.

Media Appearances

We're excited to welcome Chris Hardy as our new VP of Customer Success at Litmos. Featured in Facebook

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Work History

8-2024
Vice President of Customer Success at Litmos
10-2023 - 8-2024
Senior Director, Customer Success at CareAcademy
5-2022 - 8-2023
Senior Director, Customer Success at Vendavo
1-2021 - 5-2022
Senior Director, Customer Success and Care at Nuvolo
10-2019 - 1-2021
Senior Manager, Customer Success (Carbon Black Security Business Unit) at VMware

Education

Education details unavailable from Hesser College

More Information

Social Presence :

Prographics :

Exp : 21 Location : Townsend, Massachusetts, United States Job Level : Senior Designation : Vice President of Customer Success at Litmos
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Ask them for a lunch or coffee once some rapport has been established
  • Keep your pitch focused on the impact but nurture the relationship too
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Chris

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • They are generally fast movers and can take quick decisions
  • Can Chris take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Chris

Personality Compatibility


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