Chris Ridings

Trailblazer
DISC Type : DI

SVP - Head of Customer Success at Dutchie

Greater Boston, United States

Overview

Chris is a customer success leader with over 15 years of experience building and coaching high-performing remote teams. He specializes in the entire post-sale lifecycle, from implementation to support, with a focus on solving complex problems. Colleagues describe him as a direct, innovative, and exceptional leader and coach with high emotional intelligence. He holds a BS from the University of Florida.

There is no publicly available information about Chriss personal life, hobbies, or interests outside of his professional career.

As a testament to his leadership and coaching skills, Chris was recognized as the 2018 Coach of the Year.

Personality Overview

Charismatic

Achievement-Oriented

Assertive

They are charming and can persuade others to support their decisions.  If they come to believe in your value proposition, they will be your champion. They are not against taking risks and can make tough decisions when required.


Topics They Care About

Customer Lifecycle
Leads the entire post-sale customer lifecycle at Dutchie, including implementation, technical support, and long-term success, demonstrating a holistic view of the customer journey.
Scaling Teams
Has extensive experience growing and unifying large, multi-level remote teams, including a 100-person organization at Dutchie, focusing on efficiency and resourceful coaching.
Cannabis Tech
Currently leads customer success in the cannabis technology space at Dutchie, celebrating the company's impact on empowering dispensaries and supporting the community.

Media Appearances

Chris has no verified media appearances

Work History

3-2025
SVP - Head of Customer Success at Dutchie
4-2022 - 3-2025
Vice President Implementation at Dutchie
11-2021 - 5-2022
Vice President - Head of Customer Success at Bbot
1-2020 - 11-2021
Regional Vice President, Customer Success at Toast, Inc.
4-2019 - 1-2020
Regional Director, Customer Success at Toast, Inc.

Education

2000 - 2003
Bachelor of Science (BS) from University of Florida - Warrington College of Business

More Information

Social Presence :

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Exp : 17 Location : Greater Boston, United States Job Level : Leadership Designation : SVP - Head of Customer Success at Dutchie
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Talk about yourself and some of your achievements at the start of the conversation
  • Display high self-confidence and expect them to have a strong personality.

DONT's

  • Avoid unnecessary negativity or slowness
  • Don’t force involvement of other stakeholders unless it is critical
  • Don’t hesitate from asking them how they truly feel about your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Chris

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Chris take some risk or not?

  • If necessary, they will be ready to take risks.

You And Chris

Personality Compatibility


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