Chris Ridings in

Chris Ridings

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SVP - Head of Customer Success at Dutchie
📍 Greater Boston, United States

Chris is a customer success leader with over 15 years of experience building and coaching high-performing remote teams. He specializes in the entire post-sale lifecycle, from implementation to support, with a focus on solving complex problems. Colleagues describe him as a direct, innovative, and exceptional leader and coach with high emotional intelligence. He holds a BS from the University of Florida.

There is no publicly available information about Chriss personal life, hobbies, or interests outside of his professional career.

As a testament to his leadership and coaching skills, Chris was recognized as the 2018 Coach of the Year.

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Experience
17 Years
Current Role
SVP - Head of Customer Success
Job Level
Leadership
Location
Greater Boston, United States
Personality Overview

How Chris shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Chris cares about

Customer Lifecycle
Leads the entire post-sale customer lifecycle at Dutchie, including implementation, technical support, and long-term success, demonstrating a holistic view of the customer journey.
Scaling Teams
Has extensive experience growing and unifying large, multi-level remote teams, including a 100-person organization at Dutchie, focusing on efficiency and resourceful coaching.
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Career

Work history

3-2025
SVP - Head of Customer Success
Dutchie
4-2022 - 3-2025
Vice President Implementation
Dutchie
11-2021 - 5-2022
Vice President - Head of Customer Success
Bbot
1-2020 - 11-2021
Regional Vice President, Customer Success
Toast, Inc.
4-2019 - 1-2020
Regional Director, Customer Success
Toast, Inc.
In the press

Media appearances

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Education
2000 - 2003
Bachelor of Science (BS)
University of Florida - Warrington College of Business
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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