Christiane Caggiano in

Christiane Caggiano

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Gerente Nacional de Experiência do Cliente e Operações de Atendimento at J&T Express Brasil
📍 São Paulo, Brazil

Christiane Caggiano is a logistics executive with over 20 years of experience, currently leading national customer experience and service operations at J&T Express Brasil. With an MBA from FGV, she specializes in strategy, business expansion, and leading high-performance teams. Colleagues describe her as tireless, results-committed, and full of ideas.

Christiane is passionate about continuous learning and cultural exchange, viewing these as essential for personal and professional growth. A recent trip to her companys headquarters in China was a significant opportunity for her to deepen her understanding of global collaboration and strategic alignment.

She played a key role in J&T Express achieving the prestigious RA 1000 rating on Reclame Aqui, a top consumer review platform in Brazil.

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Experience
24 Years
Current Role
Gerente Nacional de Experiência do Cliente e Operações de Atendimento
Location
São Paulo, Brazil
Personality Overview

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Priorities

Topics Christiane cares about

Customer Centricity
Her role is dedicated to enhancing customer experience. She celebrates her team's success in achieving top ratings on Brazil's largest consumer review platform, Reclame AQUI.
Global Collaboration
She recently traveled to J&T's headquarters in China, emphasizing the value of cultural exchange and strategic alignment with global teams for market integration.
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Career

Work history

9-2023
Gerente Nacional de Experiência do Cliente e Operações de Atendimento
J&T Express Brasil
2-2022 - 9-2023
Gerente Comercial - Magalog
Magazine Luiza
1-2019 - 11-2021
Manager of Customer Experience
Sequoia Soluções Logísticas
2-2004 - 1-2019
Gerente comercial e Pós Venda
Texlog
9-2001 - 2-2004
Gerente de Contas
Flash Courier
In the press

Media appearances

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Education
11-2021 - 12-2023
Pós-graduação Lato Sensu - MBA
FGV - Fundação Getulio Vargas
2015 - 2016
Mba
Anhanguera Educacional
Logistica
Anhanguera
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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