Christina Ukandu

Energizer
DISC Type : I

Customer Success Manager at Uplifty

United States

Overview

A customer success leader focused on data-driven strategies for B2B SaaS companies. Has a proven track record of reducing client churn by 18% YoY, boosting Net Revenue Retention by 22%, and collaborating with product teams to enhance platform features based on client feedback.

Increased Net Revenue Retention by 22% by strategically aligning upsells with customer lifecycle triggers and business objectives.

Personality Overview

Believer

Full Of Energy

Imaginative

They are people oriented, friendly and like creating new connections.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Customer Churn Reduction
Demonstrated ability to reduce client churn by 18% year-over-year through proactive engagement, personalized support, and success-driven quarterly business reviews.
Email Lead Recovery
Helps sales and marketing teams recover 20-30% more email leads by implementing customized data strategies and risk-filtering consultation.
Net Revenue Retention
Successfully increased NRR by 22% in a previous role by aligning upsell opportunities with customer lifecycle triggers and key business objectives.

Media Appearances

Christina has no verified media appearances

Work History

5-2025
Customer Success Manager at Uplifty
2-2024
Customer Success Manager at Enrichley
2-2024
Business Development Manager at Leadscope
2-2021 - 5-2022
Customer Success Lead at Leadbolt
8-2019 - 1-2021
Client Experience Manager at DataGrowth

Education

Christina has no verified education history

More Information

Social Presence :

Prographics :

Exp : 4 Location : United States Job Level : Middle Designation : Customer Success Manager at Uplifty
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Insights For Selling To Christina

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Talk anecdotally about the customer experience that your product offers
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t assume a yes just because they have not said no
  • Don’t be too formal, focus on building comfort and trust
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Christina is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Christina

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Christina move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Christina take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Christina

Personality Compatibility


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