Claudia Helena De Oliveira Goncalves in

Claudia Helena De Oliveira Goncalves

Critic · DISC type C
Head - Gerente Executivo de Cobrança at Volkswagen Financial Services | Brasil
📍 São Paulo, São Paulo, Brazil

Claudia Helena de Oliveira Goncalves is the Head of Collections at Volkswagen Financial Services in Brazil, bringing over 20 years of experience in credit and project management. Colleagues describe her as a humane, committed, and high-energy professional with excellent negotiation skills and a strong capacity for leading large teams.

She holds two MBA degrees, one from Saint Paul Escola de Negócios and another from FGV - Fundação Getulio Vargas, and has completed coursework in Design Thinking for business innovation.

She recently led the successful execution of Volkswagen Financial Services first-ever extrajudicial vehicle apprehension in Brazil, a major milestone for her department.

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Experience
16 Years
Current Role
Head - Gerente Executivo de Cobrança
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Claudia shows up

Information Seeker
Objective Thinker
ROI Driven

They choose to analyze logically and value facts to emotions. They don’t appreciate bells and whistles unless backed by data. They like to do things independently and don’t look for support from others.

Priorities

Topics Claudia cares about

Innovative Collections
Pioneered the company's first extrajudicial apprehension and advocates for moving beyond traditional, linear recovery models to more dynamic, risk-stage-based strategies.
Leadership Development
Manages a team of approximately 80 people and expresses a strong focus on developing their skills and cultivating the next generation of leaders within her organization.
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Career

Work history

3-2022
Head - Gerente Executivo de Cobrança
Volkswagen Financial Services | Brasil
9-2021 - 3-2022
Consultor
Volkswagen Financial Services | Brasil
2-2021 - 9-2021
Gerente de Credito, Cobrança e Finanças
Enconta
1-2020 - 2-2021
Gerente de Renegociação e Analytics
Itaú Unibanco
4-2017 - 12-2019
Gerente de Planejamento de Crédito e Analytics
Itaú Unibanco
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2016 - 1-2020
Master of Business Administration (MBA)
Saint Paul Escola de Negócios
2002 - 2004
Master of Business Administration (MBA)
FGV - Fundação Getulio Vargas
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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