Claudia Helena de Oliveira Goncalves is the Head of Collections at Volkswagen Financial Services in Brazil, bringing over 20 years of experience in credit and project management. Colleagues describe her as a humane, committed, and high-energy professional with excellent negotiation skills and a strong capacity for leading large teams.
She holds two MBA degrees, one from Saint Paul Escola de Negócios and another from FGV - Fundação Getulio Vargas, and has completed coursework in Design Thinking for business innovation.
She recently led the successful execution of Volkswagen Financial Services first-ever extrajudicial vehicle apprehension in Brazil, a major milestone for her department.
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