Head - Gerente Executivo de Cobrança at Volkswagen Financial Services | Brasil
📍 São Paulo, São Paulo, Brazil
Claudia Helena de Oliveira Goncalves is the Head of Collections at Volkswagen Financial Services in Brazil, bringing over 20 years of experience in credit and project management. Colleagues describe her as a humane, committed, and high-energy professional with excellent negotiation skills and a strong capacity for leading large teams.
She holds two MBA degrees, one from Saint Paul Escola de Negócios and another from FGV - Fundação Getulio Vargas, and has completed coursework in Design Thinking for business innovation.
She recently led the successful execution of Volkswagen Financial Services first-ever extrajudicial vehicle apprehension in Brazil, a major milestone for her department.
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Experience
16 Years
Current Role
Head - Gerente Executivo de Cobrança
Location
São Paulo, São Paulo, Brazil
Personality Overview
How Claudia shows up
Information Seeker
Objective Thinker
ROI Driven
They choose to analyze logically and value facts to emotions. They don’t appreciate bells and whistles unless backed by data. They like to do things independently and don’t look for support from others.
Priorities
Topics Claudia cares about
Innovative Collections
Pioneered the company's first extrajudicial apprehension and advocates for moving beyond traditional, linear recovery models to more dynamic, risk-stage-based strategies.
Leadership Development
Manages a team of approximately 80 people and expresses a strong focus on developing their skills and cultivating the next generation of leaders within her organization.
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Career
Work history
3-2022
Head - Gerente Executivo de Cobrança
Volkswagen Financial Services | Brasil
9-2021 - 3-2022
Consultor
Volkswagen Financial Services | Brasil
2-2021 - 9-2021
Gerente de Credito, Cobrança e Finanças
Enconta
1-2020 - 2-2021
Gerente de Renegociação e Analytics
Itaú Unibanco
4-2017 - 12-2019
Gerente de Planejamento de Crédito e Analytics
Itaú Unibanco
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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