Claudia Marcela Gomez Zambrano

Claudia Marcela Gomez Zambrano is the Head of Experience and Service at Sonría Clínicas Odontológicas, specializing in customer experience and service management. A Systems Engineer with a Masters in Project Management, she focuses on transforming service into a sales driver and competitive advantage, drawing on her experience in retail and public services.

Claudia is a professional driven by challenges, innovation, and talent development. Her approach is rooted in empathy, strategy, and action, consistently aiming to design memorable experiences that build customer loyalty. People who have worked with her describe her as an empathetic leader with a great capacity for active listening and teamwork.

She has recently earned multiple certifications in Customer Experience from Clientrika, demonstrating a strong commitment to continuous learning in her field.